NYU Dentistry

The NYU Dentistry Flatbush extension is conveniently located with easy access via public transit, making it highly practical for Brooklyn residents. The reception team operates with notable efficiency, maintaining smooth check-ins and clear communication. Trisha, in particular, consistently delivers prompt, accurate service and demonstrates a high level of professionalism that sets the tone for the entire visit.

PROS: Clean environment, pleasant dental professionals, great downtown Brooklyn location, when appointments are finally scheduled you are seen on time. CONS: Scheduling is ridiculously unprofessional—it took months to complete a simple replacement crown procedure that should have taken at most 2-3 weeks. One implant took a full year solely because of their scheduling issues. The billing procedures are ad hoc, the prices and balances change on each visit without discernible cause. They are virtually unreachable by phone unless they call you. I suggest that they be used for simple cleanings only unless they work out their poor scheduling, administration and customer service.

Iv been going for 6 months and haven’t had 1 cavity filled they have been working on 1 tooth for 6 months since September, they claim their TO busy and give 1 appointment a month even though I need extensive work and the doctor enforced 2 appointments a month BUT communication doesn’t exist there, on top of that NOONE is ever up there and they have more cancellations then iv ever seen at any office so i don’t see how their so busy… they don’t follow your dental plan at all I was supposed to get a cavity filled last appointment in my plan but they failed to do anything yet again. my sister graduated nyu this past year and for some reason this dental office is an absolute TERRRIBLE representation of NYU hopefully they can finish something this next appointment, the feeling of care a provider is supposed to give is absolutely absent at this office, switching dentist is a lot when you need extensive work like me, but I am still valid in my opinion and sharing my terrible experience with you guys. I’ll keep you guys updated! P.s take note how of the rapid progression of decay.

Horrible, rushed service from most staff, including the actual medical professionals. You would quicker suffer health problems because of their lack of service, lack of available appointments and inefficiency, best to seek treatment elsewhere.

Had a good initial experience with the exam and cleaning and the office is nice. Then had a cavity filled which led to a food trap developing where the work was done. Student seemed nervous. Recurring irritation and gum bleeding when food gets stuck now. I followed up and was told that it could be corrected for free, but that the work would again be done by a student. Given my experience with the filling, I opted to go elsewhere and see a dentist rather than dental student to fix the food trap. Issue could have happened anywhere, but if I could do it over I would have seen someone who had finished their training.

I have been getting work done here for over a year. I've had many pleasant experiences. The ladies at the reception desk, Natasha & Patricia, are so helpful. They always went out of their way to accommodate my schedule. The dental students work very well and are always friendly. I have no complaints about the work they completed on my teeth. I highly recommend NYU Dentistry.

First let me start by saying the doctors here are really great and thorough BUT if you want their care you do have to suffer through their godawful staff! They are by far the rudest staff in all of the NYU network. If you call, they’ll be curt with you, pass snide remarks and hang up the phone abruptly. This is IF they answer the phone at all lol. It’s like they feel joy in being horrible to customers. Why they even work there, who knows? They’ve called me 5 times over the last three weeks to confirm the appointment (not an automated call, an actual human) repeatedly! Three of those calls have been consecutively over the last 3 business days. Left hand doesn’t even talk to the right hand. Now, that isn’t harassment? I get less spam calls then I do from them to confirm an appt I already confirmed the first out of the 5 times they have called. There is no way to opt out of their unnecessary calls. Meanwhile, if you ask them to please schedule out your cleaning 6 months in advance so you don’t forget to make the appointment since they’re never going to remind you anyway, that option does not exist - what a joke.