Flatlands Family Dental

Going to the dentist is not always a pleasant experience. However this clinic’s staff and medical team will turn your visit into an absolute delight! They are insightful, patient and truly go the extra mile to make their patients feel welcome and cared for.

Just want to say . They don’t call you at giving appointment time. I waited 1hr before my daughter was called. I kept going to the receptionist asking when we will be called. She was nice about it telling me how they a little backed up. Yvette the office manager I was dealing with is so nice easy to talk to. She explained the finances, the options we have.

Everything and Everyone was absolutely AMAZING. Chery, Izzy, Nadia, Dr. Randhawa and Italyah are the best. The service is wonderful and they are the nicest and very helpful. I'm glad I came here. It's very friendly and you feel welcome here. Back to give updated review. I have NOT been happy since I had work done there. Once the numbness wore offi haven't been happy and a few days passed I felt like something wasn't right. I can't really put pressure on the tooth the dentist worked on. Any type of food hurts And the tooth is always aching. This is definitely a failed filling cause the place before this never gave me a problem. I been in the process of looking for a new dentist cause I'm afraid to let them touch me again. The staff is very nice but that Doctor Randhawa I DEFINITELY don't want touching me again.

I went to this location due to some pain and needed an extraction. I must say when i walked in the front desk staff were exceptional ! As i went to the back to speak about what i needed. A gentleman name Julio i believed came in and told me that they won’t be able to do an extraction unless i pay for a bone graph. And a replacement tooth that would cost $5000. I specifically asked, so if i don’t get the bone graph you can’t pull my tooth due to the massive pain I’m in. They claimed it’s their policy. And started asking me to finance and run my credit. I grabbed my things and left out. This place is a scam ! Be very careful I got

Went here for a routine check up. Everyone was nice up until I saw the actual dentist. She was dark skin with long braids, glasses and really young. She came off as real stand off ish. I told her I already knew what was wrong with my teeth. She saw I had a cavity and pressed down on it. Saw I was visibly in pain and continued to spray air on it to confirm I was in pain. OBVIOUSLY when you pressed on it and saw my reaction, why try it again. Didn’t even do a regular cleaning but tried to get me to pay for a deep cleaning of $5,500. All my years of living, all my deep cleanings been free. DO NOT COME TO THIS LOCATION. THEY ARE SCAMMERS.

Out of all my years coming to this office, I’ve never experienced the kind of service Kenny provided. He made sure I left looking just as good as when I came in. He took the time to carefully clean my face, and I never felt like he was rushing. he truly took his time. I would definitely recommend him to anyone.

I normally do not leave negative reviews, but my experience with this dental office has been extremely disappointing and unprofessional. I originally had an appointment scheduled in March for a filling and even took time off from work to attend. The office then called and cancelled my appointment without giving a proper reason. Since then, I have repeatedly tried to reschedule, only to keep getting pushed further and further back. First I was told May, then June, and now September — at a time that does not even work for my schedule. Each time I call, I am told the same excuse: they only have one dentist who performs fillings and they are "backed up tremendously." While staffing issues can happen, what is unacceptable is cancelling a patient’s appointment and then making no effort to properly accommodate them afterward. There has been absolutely no follow-up from the office. I have had to continuously call them myself just to get basic information or attempt to schedule care. At this point, I will no longer continue as a patient here because I do not feel patients are taken seriously. If someone is in pain or needs treatment, this level of disorganization and lack of urgency is unacceptable. Professional offices solve problems instead of repeatedly giving excuses. What makes this even more frustrating is that when it comes to discussing insurance or out-of-pocket payments, there never seems to be any delay or inconvenience. Additionally, one of the dentists made an inappropriate comment to me regarding not being able to "afford" a treatment that was not covered by insurance, which I found completely out of line and unprofessional. I genuinely thought I found a good dental practice, but unfortunately this office does not seem to have the organization, staffing, or professionalism needed to properly care for patients.