Cratisa Caldwell DDS & William Bolinger DDS

NO 0/5 ⭐️ UNPROFESSIONAL - The DDS/BossLady refers to herself as a "HUSTLER" (view name plate at office door) - Scheduled appointment = 1000, Arrival = 0930, Call to patient/examination room = 1130. Location sign & address are not visible due to dying, overgrown vines covering the front of the building. Hopefully this visit was a learning experience for my mother to take her health seriously - The 1 ⭐️ is merely for the "opportunity to learn" to choose wisely, especially when choosing your medical providers.

Waited for 3 hrs because they had an issue with my insurance however I Didn’t know until I approached the desk and asked "how much longer will it be." Made it to the back and waited an extra 1 hour and a half. Dr Caldwell walks into the room doesn’t acknowledge me or even introduce herself until I complained about the repetitive questions. She then wanted to cancel the appointment bc I wasn’t understanding as to why the same questions were getting asked by everyone who was coming to the back. Whoever came in before Caldwell had already asked me those questions and then didn’t even key it in right and Caldwell says "that’s why this isn’t making any sense" no apology or anything. Now it’s my fault the lady on front desk is on leave and gave me the wrong info and whoever took her spot is giving everybody the runaround. Regardless off the bumps yall have in the road it has nothing to do with the patients and you have to be sure to adapt and have ppl who know what they’re doing at the front desk because somebody like me waiting for 5 hrs isn’t trynna hear tht.

I haven’t actually been to her practice yet , so my 5 star review is strictly based on more positive than negative reviews and hearing details of all the Great results of her work and the friendliness of her staff. I’m going to making an appointment today in hopes of giving her and her staff another great review. If it wasn’t for the phone situation, I believe all would be satisfied with her office.

Editing to add: All of the reviews are correct. As you can see by the "Doctors" comment below." Maybe if she spent more time with patients and less time trying to argue with people online, there wouldn't be any bad reviews. Listen doc, maybe you should just correct your staff and yourself and business might follow. You're welcome. Here's the thing, I never leave bad reviews. But this dentist office is a joke. I have called 10 times today. Two of those times I was placed on hold for over 30 minutes each time. The other eight times that I called were either met with an unavailable line or the person picking up and hanging up on me. I finally called back for the last time an hour later and when the receptionist answered she was rude and then told me that the soonest available appointment they would have is out in October We are currently in the beginning of June. And when I asked if they would have anything sooner all she said was nope. I would sooner pull my own teeth out with a pair of pliers then visit this dentistry. Point blank.

I hate going to the dentist. I cry just sitting in the chair. I need Xanax no matter what procedure I go for. Not here though. Dr. Cratisa and her assistants are so comforting, nice, patient, friendly and totally thorough when preparing for the dentures/implants. It makes the biggest difference to people who hate going. I had no anxiety, no Xanax, and have never felt this at ease and comfortable at a dentist in my life! This was because of the whole vibe they bring. A smile goes a long way. The fact that she’s booked all the time doesn’t change her mood or work ethic. They are just good at what they do in every way. I have a couple more appointments before I’m done and can’t wait! Where have they been all my life?

This is the best place in the world to go to. All of the employees are so nice. Dr Caldwell is the best. I always feel comfortable and relaxed when I'm there and they're working on my mouth.

I'm here to rate my entire experience, I called to hopefully make my husband and appointment today. Originally I was placed on hold for 15mins, before hanging up and calling back, just to be placed on hold another 12mins. They could have been really busy and the person who answered may have been trying to get an accurate answer for my question, which is fine if that was the reason for the wait. I gave this office a call solely based on the reviews. I didn't get to talk to anyone I'll call back later today hopefully 3rd time will be a charm. My fingers are crossed because my husband desperately needs to see a dentist.