Walter & Chen

Wow, 5 years later, I have the same complaint as this only other review! I was quoted a price for what was going to be done, only to come back for a "post op" appointment and told I owed more money. They had mistaken what type of procedure it was ... what?! who does that? I paid the difference as I wasn't going to continue to argue a point they weren't going to bend on. 2 Months later, I get a bill in the mail: We forgot to charge you the $90.00 consultation fee, stating, "sorry but this is your responsibility? Again, wth? who does that? Dr. Chen is great, but seriously, he needs to re-think his front desk staff!!! I'll never go back .....

I had a good experience over a year ago when I had a consultation. I recently went to a new dentist, got a referal, went over the Dr. Chens office to schedule my appointment. I scheduled my appointment for 2 months out. I specifically asked how much I had to pay. I was told, in writing, that I just had to pay my two deductibles $100. and that my total bill for the procedure would be $934 (insurance covers it). It is now the Friday before my surgery-which is scheduled for the following Thursday. I receive a call from Nina stating that when they gave me my quote they hadnt factored in their new prices-which went up. She stated I would have to pay them $711 at my appointment the following week. Outragged I had her break it down. She kept going on about how insurances worked, finally said they had me scheduled for three teeth to be pulled. I was like, uh, I only scheduled for my 2 widsom teeth to be pulled. She was like oh, looks at whatever and says oh yea it says that right here. Well let me recalculate this for you and call you back. I say fine. A few minutes go by and she calls me back. She says the instead of the $711, I would owe $430 on the day of my appointment. Furious now. I ask her if she understands why I am so frustrated. Exact words-not joking- was "yes, I work with insurance companies all day and they are confusing." I am not joking! I had to explain to her why I was frustrated, because of her and thier lack of customer service or concern. I told her to take my name out of their records and to never call me again-in not such a nice way. I wouldnt recommend them because of this bad experience. And I even called another oral surgeon, gave them in insurance info. and they said everything was covered. HHMMM. weird