Ideal Dental Central Austin

Pros: Staff seemed knowledgeable and competent: hygienists, x-rays techs, and the dentist herself. They reviewed the treatment plan and costs before proceeding with anything. Ample parking. Cons: Appointment rescheduling and time management. Booked online on a Saturday for a Monday appointment 9am because my husband and I would both be off work on the Monday. We both received emails that the appointments were confirmed. We received a call at 8am on Monday morning, one hour before the appointment, to reschedule. We were told it's because we made the booking on the weekend so no one was in the office to confirm. Then, in my opinion, the system shouldn't have said confirmed. I was able to go in later in the day, but my husband subsequently had to take the following day off work to attend his rescheduled appointment. At my rescheduled appointment, since it was my first visit, they did the full x-rays and photos. Then I waited half an hour for the doctor. She did the exam. Then I waited 20 minutes for the hygienist. Then waited another 10 minutes for the doctor again. The full appointment took 2 hours including 70 minutes of waiting. There were other patients who also needed attention, and I was just happy that I had charged my phone beforehand.

Great experience all around. Dr. Martins is knowledgeable, patient, and takes the time to explain everything clearly, which made me feel really comfortable. The staff is just as impressive—friendly, organized, and genuinely welcoming. The office is clean and runs smoothly. Highly recommend this practice to anyone looking for quality care and a great team.

Simple a nightmare on my veneers. About 10 times could not get it right. I question the kind of laboratory they were using. The answer was they had no control over it!! Very unconsidered! And sarcastic. I was rescheduled more than 8 times. They had me paid in advanced for them. Over 3 months on temporary veneers. Now I question the quality and job done. Not recommended at ALL!!

They saved my day! I arrived in a lot of pain, and everyone at the clinic was incredibly attentive and friendly. Dr. Natassia was a godsend: she put me at ease, guided me through the treatment with endless patience, and went out of her way to help me get the care I needed. Beyond her professional competence, she also speaks Portuguese and even assisted me with administrative matters, translating things that my level of English didn't allow me to understand. I’ve been in the U.S. for two years and used to be terrified of going to the dentist here because I didn't know how the system worked, but my experience couldn't have been better.

Dr. Martins is gentle, explains in detail what i need, and very thorough. Her staff member Christopher is so kind, welcoming, and upbeat! And the office has all the current technology to make the dental experience pleasant, even for a big baby like me!

I had a great experience at Ideal Dental with Dr. Martins! The staff was friendly, the office was clean, and Dr. Martins made everything quick and comfortable. Highly recommend!

Dr. Waldorf (nee Martins) is such a great dentist. She is always pleasant and knowledgeable. In fact, the entire staff is amazing. From the Front Desk to the hygienists, I always feel welcome and appreciated. I really do enjoy my visits and always leave feeling better than when I came in.