Region Dental

I called this morning to schedule a cleaning after not going in for 3 years. They were able to see me this afternoon which made me very happy. Lacy, the dental hygentist, really impressed me. She was knowledgeable in her field, explained what she was going to do step by step and why she was doing it. She took her time and answered all my questions. She explained that she'd been there for 2 years and took the time to review my records from my last visit. I shared with her that I recently had a baby and I received a call from my childcare provider while she was taking x-rays. I took the call after we were done with x-rays and when Lacy returned from developing my x-rays, she asked if everything was okay with my daughter. I really appreciated her genuine concern. In a world where great customer service seems to be few and far between now-a-days, I was pleased with the service I received today. Front desk staff was also upbeat and a pleasure to visit with. The office was nice and cozy. I almost fell asleep in the chair. Thank you Region Dental for taking great care of me today!! I've had plenty of bad dental office experiences but never at Region Dental.

My husband went in for "affordable dental" teeth extractions. They told him they would have to be surgically removed and wanted $200+ for 1 tooth on a payment plan. We got 3 other opinions that all agreed against this place and said his infection was so bad that he needed antibiotics before the teeth should ever even be removed. After 2 weeks of meds he finally got all his work done for just $365 at Aspen Denral and they did NOT need to be surgically removed. They were all simple extractions. Not saying their work is bad because we never had any done there but they did try to over charge and did not think his infection needed to be cleared up before removing the teeth.

Been a patient of Dr. Noah for many years. Needed a crown and found out that Dr. Noah put that crown on a tooth that had decay. I found this out when I went to another dentist closer to home and found out that the tooth needed a root canal. My new dentist said the work was EGREGIOUS! I asked for a refund on the crown $564.50 and was ghosted. Never heard from him. Will never go back!

I'm not going to get into all the details but I would highly suggest get everything in writing . They tried to bill me three different times all different amounts for the same procedure. I had to call my own insurance company to get the claim taken care that they said couldn't be done . I will never go back to them for anything . Very frustrating and disappointing with the whole process that lasted almost 3 yrs . If I could give them no stars I would . Beware of the billing

March 2016 Wanted denture implants, had a couple of appointments to go over the cost and process of implants. Wanted to know what my insurance was going to cover and what the out of pocket cost. No one know because I have two insurance Delta Dental an Cigna. I was told that they will have to submit a preapproval claim to see what is covered. I never heard back from them unless I initiated the call or email and it was ALWAYS "we are waiting on a response from your insurance" so I call the insurance and no preapproval was submitted. I call Becky and the same "we are waiting on a response from your insurance". Week later call insurance and a preapproval was submitted a week ago, its being reviewed. Had my teeth removed as part of the first step in December. I prepaid for this in November while I was in the dentist chair my wife was told that there is about a $1000 balance. A mix-up in communication of between offices. After step one is over I asked how much for step 2 and I was told they will have to do a preapproval, that was January of 2017. 3 emails 3 phone call with Becky "we are waiting on a response from your insurance". I left messages for Dr. Ryan and no call from anyone.

Everyone in this office exceeded expectations! They make you feel like a person, not a number. They take their time to make sure you understand everything. If you have a fear of being judged, this is the place to go. The compassion I experienced here was phenomenal!

Sunday night While in unbearable pain I google search dentist with good ratings. I found region dental and made an appointment saying I need help asap. At 9am Monday morning I get a call from Shay asking me to be in at 11. Ended up getting a tooth pulled, a molar! Kenya and Dr. Adams both explained what all will happen with the extraction and how to follow up afterwards. Thank you Dr. Adams for being sympathetic and professional. Thank you Kenya for the TLC.