Borinquen Medical Centers North Miami Dental

Fui a mis citas en cuatro ocasiones y todo marchó muy bien el trato de las personas que trabajan ahí fue siempre muy amable y cordial el horario de cada cita se cumplió no hubo ningún tipo de demora

This place is hell. I spent over an hour and a half waiting in the waiting room, when my appointment was at 9:30am. I didn’t see the dentist until 11:30. The staff is rude and seem very confused and frazzled most times. The front desk weren’t any help and seemed pissed if you take up even 5 minutes of their time. The front desk ladies also talk bad about you in Haitian Creole. It’s a mess. I hate it here, come at your own risk ⚠️!!!

Today, I called to make a dental appointment. Staff member making an appointment was very pleasant and took time to answer my questions. Going to the dentist is usually a scary event for me. However, just listening to her has put my mind at ease. I am looking forward to the upcoming visit.

How can you let Dr Nau go without letting us patient know that she is no longer with you guys. Her work was phenomenal. She gave me a lot of great advice to make sure my health was on point at all times. I am very disappointed with you guys. How can you schedule patients with a new doctor (a resident- a student) - going from a female provider to a male provider without notice is disrespectful- I am the patient and I am being shortchanged and taken for granted. Zero respect for the patient. I will be looking for Dr Nau until I find her

The doctors don't really know what they're doing. There is only one doctor in the office per day, and on a rotating schedule. The doctors do not communicate with each other nor with you. They do not call to follow up on your lab results, even when they require attention. I've had one send unclear lab orders, so the laboratory quite literally did not know what to test for. Some doctors prescribe medication without telling you why. The doctors seem lost and scatterbrained. At least one is a student (resident), and it shows. The receptionist is polite, but they often lack (or overlook) information in the system. It appears that whoever trained them did a poor job. The good: The office has a sliding scale payment system, and a good phlebotomist. If you have an emergency, the staff will do their best to help you.

ZERO STARS. I visited the dentist for my checkup as a new patient. The lady at the front desk told me to call the insurance company to sort out a location issue, but once I had done that, the security started telling me I couldn't use my phone inside the building. As I continued to explain what had happened to him, he became defensive and began to yell at me. I left without any service and only received disrespect. An absolute waste of time. Very unpleasant experience; I wouldn't recommend it to anyone. DISGUSTING. VERY UNPROFESSIONAL.

If I could give this place 0 stars, I would. The first time I went there, they failed to verify my insurance and I was waiting for two hours and was not seen. At one point I told them I would do the appointment without insurance and they refused, saying it would be illegal. They later apologized for the error and I went back for an X-ray and cleaning, which went fine. They told me I had two cavities and needed two fillings. Prior to going in for the filling, they called two times to let me know it would not be covered by insurance and that it would cost $71. When I got to the appointment, I paid the $71. As I was about to go in for the filling, the front desk told me they got the price wrong and I had to pay an additional $200. I requested a refund and left. I went to another dentist (with great reviews), and Borinquen provided them with my X-rays. It turns out that I did NOT have any cavities and did NOT require fillings. What a scam.