Exceptional Dental of Mid-City

Todo el personal es súper paciente, amable y profesional en su trabajo.

I truly was searching for a dental service that was close to where I live. My recent issue brought me to Exceptional Dental. Although I could not get an "emergency" appointment - I kinda gave up after 5 let downs - and scheduled with you. From the scheduling to the actual appointment - staff was exceptional, professional, compassionate, attentive, and transparent with plan options and cost. That was very much appreciated - given I’m retired and on Medicare. The other impressive thing was the facility - clean, sterile, state of the art and has the ability for what seem like every dental care one might need. I was also appreciative that my dentures which needed repaired and realigned would be ready in 2 days versus a week. Awesome!!!! Kudos to Exceptional Dental - You are truly EXCEPTIONAL!!!!!

I highly recommend Exceptional Dental – Mid City for all your dental needs. The entire team is amazing and truly cares about you as an individual, which made my experience so comfortable and reassuring. Phebe was absolutely wonderful—I love her! She’s sweet, calm, and very knowledgeable. Dr. Setti is incredibly gentle, takes the time to explain every step, and genuinely cares about his patients. Ms. Stephanie was also fantastic, especially when it came to clearly breaking down pricing and making everything easy to understand. From check-in to treatment, the entire staff exemplifies professionalism and compassion. I couldn’t have asked for a better experience!

I really enjoyed my experience at Exceptional Dentistry. They were extremely professional and courteous especially Phebe and Kaitlyn. I’m a new patient so I came in for a general comprehensive exam, and just so happen to mention that I would like a cleaning as well (not expecting it to be anytime soon) but, before my exam was over they were able to get me scheduled for a cleaning the same day! I really appreciate their willingness to work with my schedule very happy I found them!

I truly appreciate everything about my experience at Exceptional Dental. I am new to area and really needed a dentist that would be gentle and patient with me. It's been years since I felt like I could trust a dentist. I'm so happy to have found them. I highly recommend them for all the people out there that are terrified of the dentist. 5 stars.

Wow! Great office & very friendly staff. All dental concerns were addressed during my evaluation and I was able to get a cleaning plus my metal filling replaced with the ceramic one in less than 2hrs. Highly recommended practice!

I made my appointment for a maintenance on a full set of implants a month in advance and allowed plenty of time, over three hours, from my busy schedule to have this meeting which I was repeatedly told would take about an hour and was very routine. I arrived on time, looking forward to an instructional meeting I had scheduled with several people for two and a half hours later. The maintenance started alright, and the seals were drilled out by the doctor. I was handed off to the dental assistant who had shown me in. She seemed to have trouble getting my upper plate loose, finally realizing there was a final screw she had overlooked, but it took quite a long time and a great many requests that I "open wider". Once both upper and lower arches were out, I had been in the chair for an hour. They were cleaned while I waited and rested my jaws, and the DA returned and replaced the arches and all the screws. A few minutes after that, the doctor came to give them the final tightening. Then I was handed off to another different DA to seal the screw holes. I've sat for this part of the procedure three or four times now, and in my experience sealing the holes only takes about ten minutes. However, the assistant doing it this time worked very slowly, and seemed very much less practiced, though she was working alone and unsupervised. She also appeared to be multitasking, frequently communicating to other staff on her collar intercom, which further slowed her rhythm doing the job at hand. At one point when she had paused I asked about the progress, and what the time was. She told me the time, and it was 45 minutes from my meeting ( it had been a half hour since she started). I asked if we would be done in ten minutes or so, and she said "maybe" and that any delay would only make it take longer. I quickly explained that I had people coming across town to meet me, that I should call them to let them know I would likely be late. The DA pointed to a sign asking patients not to use a phone during appointments, and she reiterated the point. I was extremely frustrated by her ignoring of this circumstance and my responsibility to my clients but I chose not to make a scene, and put my head back and "opened wide" again, praying for a quick conclusion. The DA worked for a few more minutes, but then gave up and left to find the doctor. When he came, the job was finished in five minutes. I have no idea if my concerns were communicated to the doctor, who did not apologize for the prolonged time in the chair. When I was able to leave, it was too late for me to make my appointment, and two of those I was to meet had to turn around and go home, wasting their time and putting them out. Having to cancel cost me income as well as damage to my professional relationships. This appointment costs over half a thousand dollars out of pocket, and I certainly was not expecting to be shunted to less practiced personnel and lose my entire afternoon for what I was assured was a routine procedure. My experience with Exceptional Dental had been favorable or even fabulous before but I felt very let down this time.