Aspen Dental - New Hartford, NY

Buen trato, amables personas, lugar limpio y te orienta en todas tus pregunta

This was our first experience with this Aspen Dental. Overall, I was very happy with the care my daughter was provided. The dentist and especially, dental assistant, were professional, nice and thorough with their exams and cleaning. The dental assistant took the time to help teach my daughter brushing techniques and discuss the different kinds of cleaning and preventative care they can provide. I would recommend this location to anyone looking for an Aspen Dental in this area!

Dr.Damlaj and the manager Antonia provided top notch care regarding my teeth and went above and beyond. To educating, empathy, efficiency..they overall exceeded my expectations. Needed a second opinion to see if my tooth is savable and or a root canal is needed..Wilson dental told me it can not be saved..Dr.Damlaj stated it could but surgery is required but I do need two other root canal’s done as well. My personal dentist also stated it could be saved. Antonia assisted me with setting up a payment plan and I’ll be in 0 teeth pain in a couple weeks once the surgery is done. Antonia is a huge asset in that place no doubt!!! Danny the endo assistant was super kind and helpful too..the receptionist is out in left fields though. But grateful is a understatement and no they do not take my insurance and I’m still satisfied thousands later if they doesn’t tell you anything then I don’t know 🙂

Had a really great experience—the front desk staff named jessica was incredibly kind, welcoming, and on top of everything. You can tell she truly cares about her work and the patients. Made the whole visit smooth and stress-free. Definitely appreciate great people like that!

New to the area, I went in for an initial consultation and cleaning. There was no greeting on arrival—just a sign-in sheet. The dentist seemed rushed and didn’t engage with my questions about current orthodontic attachments or retainers, instead quickly referring me to an orthodontist. He probably spent all of two minute with me. I was then told the hygienist had gone home, so I had to return another day for the cleaning. At the follow-up visit, the hygienist appeared disorganized, had issues with the equipment, and took a long time to schedule a follow-up while I stayed in the chair. There was also a strong push to sell products and additional treatments. Overall, the experience wasn’t terrible, but it felt disorganized and fell short of expectations given the high ratings.

Honestly didn’t love my experience here. The process was unnecessarily involved and many things kept going wrong. When I did meet with the dentist I felt like I was being upsold on things I did not need/ask for. Especially considering I was there for a specific concern. I felt the staff were judgy at times and made me feel stressed and anxious for an error with my account that I later learned would’ve been easily fixable on their end. I was also told that I would receive a call back and have not. I like to give the benefit of the doubt so maybe my next visit would not have been the same, but I’m relieved to say I will not be going back.

I can't even get an appointment here. When I moved from Utica to New Hartford, I planned on switching dentists to be at a closer location. Unfortunately, I lost a filling and called earlier than expected trying to get established as a new patient with the intention of switching permanently. I was told that I couldn't be a new patient here because I was previously seen at the Aspen Dental in Utica. I guess they don't want my money --- I'll be switching to a different dentist in New Hartford.