Merchants Way Dental Care

El lugar super limpio, todo el personal muy profesional y atento. Fabiola (hizo la limpieza y sellantes de mi hijo) habla español y es super atenta y profesional. Amé este lugar!

Estuvo muy bien, todo fue rápido y amables

Gracia Por Darme La Oportunidad De Serl Parte De Sus Bendiciones DLB 100PRE

I am formally expressing concern regarding a serious patient identity and privacy issue involving Merchant’s Way Dental. I received a billing statement for a visit I did not have, despite not being a patient at this practice for years. Upon contacting the office, I was told that I "have a name similar to another patient." This explanation raises significant concerns regarding patient verification procedures, record management, and the safeguarding of protected health information. Proper identity confirmation is a fundamental responsibility of any healthcare provider. Issuing billing statements tied to the wrong individual suggests a breakdown in administrative controls and raises questions about compliance with HIPAA privacy standards. Errors involving personal and insurance information should be treated with urgency, transparency, and accountability. Unfortunately, no apology or clear corrective explanation was provided. I strongly encourage the practice to review its identity verification and privacy protocols to ensure that patient information is handled accurately and securely.

Had an amazing first experience. I was very nervous going in, but Lizzie made the experience so inviting. She made me feel comfortable and was completely honest. I also want to give a shout out to Rachel. She saw my two year and my daughter absolutely loved her. She really knows how to guide kids into enjoying the dentist. The doctor did very well with my daughter as well. Overall the experience was welcoming and I will definitely be referring this location.

Dental office was amazing they made me feel very comfortable. I had to bring my toddler with me and they were amazing with him as well. They made sure i was informed throughout the process of my appointment and were very gentle.

I scheduled my first appointment at this clinic for a dental cleaning, and no one had previously mentioned that it wouldn't be done on the same day. ​​After arriving, I was told that it would only be for X-rays and a diagnosis, even though there were no other clients in the office. What's even less acceptable is that for another date, if I agreed to reschedule, everything could be done on the same day. I wasted my time and missed the opportunity to see other professionals, and I also lost a day of work to attend this appointment. Ultimately, I decided not to continue or even begin the procedure due to the lack of information and professionalism at this clinic.