Valley Family Dentistry

I had my first disapointment today November 29th. After two years with them. They decide not be part of the providers of BCBS insurance and waited until the day of the appointment for letting me know. They wanted me to pay full service and then I would claim the insurance. They said that called me the day before( I called them back but they only requested me the appointment confirmation). I asked them to do only the teeth cleaning and next year (next month) the x-rays ( because they said that they also have to take me x-rays) and the office didn't want to do only that service. Tuve hoy mi primera gran decepción con el servicio de la oficina. Luego de dos años con ellos. Ellos decidieron no ser parte de la red de proveedores de Blue Cross Blue Shield (BCBS) y esperaron hasta el dia de mi cita para decirme que tenia que pagar todo y luego reclamarle al plan. Ellos me dijeron que llamaron el dia antes (yo les devolvi la llamada y solo solicitaron que confirmara la cita). Les pedi hacerme solo la limpieza de los dientes y el proximo año l( proximo mes) los rayos x ( porque ellos me dijeron que me tenian que tambien hacer rayos x) y la oficina decidió no hacer la limpieza. Mefui muy decepcionada.

First of all let me begin by saying this ,Dr. Landero's is one of the best if not the best dentist here in Harlingen that I know of. My problem is that I had a crown done by her sometime back and it broke off recently. I contacted her office to let them know about this mishap and was informed that since I'm no longer under her care the warranty on my crown expired. I informed them that I was still seeing a new dentist and keeping up with my check ups and cleaning every 6 months. They said it didn't matter because I was not under her care anymore so they couldn't help me. I told them they should have informed me about this when I told them I was no longer going to see Dr Landeros. I left her care because of the way they started conducting business with my insurance. I'm writing this review to educate anyone who may have this issue. so if you change dentist your warranty on your crown will expire if you don't get your check up and cleaning done with the dentist that did the work . So now I have to pay for a new crown out my pocket cuz my insurance will not cover this work since it was already done and it should have been covered under the warranty . I had to learn this the hard way.

Appointment at 11. Escorted to back. Dental assistant shows lack of confidence. When asked what is cost, she could not tell me for new patient exam. Walked away to supposedly ask and get info by calling my dental insurance.That was already established. Dental assistant showed lack of confidence. Total failure of miscommunication from the front to the dental employees. As I patiently wait, I then return after sometime. As I am waiting in the front, I am assisted by another receptionist sitting in the middle. I state the conflict of interest. She points to her immediate right for assistance. As I speak to her, she get the bulk of the problem. Then after getting a new one ripped, she in turn points to a young lady to her right. Why would she allow to get a new one ripped if its not her department? That showed me Common sense is very uncommon in this day and age. When I was called over to finance, I am spoke to Patty again. I got a warm and fuzzy. She is the one person who showed me she is mature minded.Only because I need to get my dental addressed I would Not be here. The other places are expensive and have a front they need to maintain. Then again as a Retired Disabled Veteran its been over 20 years since I visited a civilian dental entity. Serious Retraining needs to be adhered to. From a employee training to basic knowledge to showing sound confidence

Love the care I get here. Hardly have to wait. Clean and quick. Staff and Doctor are the best.

Clean, Modern Location, Friendly, Professional Staff. Love it.

The best