Aspen Dental - Glen Burnie, MD

Muy amables, profesionales, y hacen sintir mucha confianza, con su experiencia de trabajo!

Buen servicio😊 Quiero compartir una nueva opinion, pues la primera vez le dan buen servicio para agarrar al paciente, pero le hicieron una citugia delicada a mi hermana y la sorpresa que la mandaron sin medicamrnto para su casa estamos casi 8 dias y ni siquiera le dieron una cita para atenderla para el dolor de emergencia solo quieren el dinero de los pacientes...

Es la primera vez que los visito y quede encantada el servicio al cliente, tanto de asistentes dentales como los medicos y secretarias, la oficina muy organizada, los precios accesibles al paciente muy buen servicio los recomiendo

Exelent job

From Sarah at the front desk, to Fara the dental assistant, the Dentist who saw and diagnosed me, to the manager who went over the financing, everybody was very pleasant and thoroughly professional. I went in for an initial consultation and a second opinion for getting implants, i was very much surprised by their recommended procedures and the lesser cost of having it done. (they take much more of my dental plan.) They also diagnosed an important secondary condition that was not mentioned to me at all by my previous Oral Surgeon. Their procedure will cut out weeks, if not months of healing time from what i was being told by my former Oral Surgeon. I'm so glad i got a second opinion there and i would very highly recommend their services.

I gave this place 2 stars because the back of the office was great. The techs and assistants were knowledgeable and helpful. However, the front office staff is terrible. Just as previous reviews mentioned, you only get attention when you are making an appointment. If you need a call back or billing questions from the office, you will not get a call back. I finally sent an email after calling 5 times in the course of 2 weeks. I got an email back about 3 weeks later apologizing for such a long response time. I reached out to the regional manager and she emailed back that this was acceptable and the staff did everything right. My insurance company has no predetermination requests and when I asked for proof it was actually submitted, the office was unable to provide it. It seems the Aspen structure is based on the office being somewhat independently owned and operating under the Aspen name. If you call corporate, they are just quick to pass you back to the local office.

The X-ray technician Farrah was so sweet. She was very GENTLE and explained everything that she was doing and going to do. She made me feel comfortable. The overall experience was great. Good job to the staff