DETROIT MERCY DENTAL CENTER

I have had multiple great experiences at the dental school, however I see that the school has a 4.1 rating. I think the rating is accurate and acceptable. What i find odd or unacceptable is the lack of response to ratings and complaints. People who review on platforms such as google usually do so as a last resort or a first course of action ad it would benefit everyone to see at least a response from someone. I am not saying admit fault or place blame or say thank you, what i am saying is OWN THE REVIEW. Acknowledge the experience, good or bad, SEE the person who left the review and let them know that their voice isn't falling on deaf ears. 4.1 is barely a passing grade. The research and data is in the reviews, now is the time to just do the work and raise the grade. They have less than 100 reviews, should polish them up and make sure not to fall into the 3 point range!!

I went there to get my teeth fixed, I was under the care of a dental student who was being supervised by a master Dentist, over the next several months they are going to fix all of my teeth and clean them. This is a very big dental School and very reasonably priced next to nothing.

Try he meet and greet is the worst ever!! TAMMI THAT EORKS AT FRONT DESK IS IM SURE WHY U HAVE A 3.4 and a3.9 rating worst ever!!

The worst experiences I have ever encountered. Some of the students needs a lot more experience when it comes to working on the patients. They over charge you on some of the dental procedures. Making you pay upfront before the procedures are done. When not even going over the paper work afterwards to see actually was done. Some of the front desk reps are unprofessional. They care more about money than the patients.

front desk receptionist Morgan was extremely rude and had the nastiest attitude at 8am with her AirPods in. We all have bad days but be so serious. It wasn’t what she was telling me , it was the delivery of that information. If someone could remind her that she is at work! That’d be great!!!!! Rubbed me all the way off. Just because you’re coming here for affordable care doesn’t mean you should be talked to like that.

By the grace of God I have not had a bad experience yet. Maybe it depends on the dentist you get. In my opinion they have all been professional, friendly, and get the job done, they keep in contact with you when there is more work to be done. I like the service here so far. I hope they continue the good work that they do.

So my issue with this place is the are expensive and they do require a deposit with or without insurance. The state of Michigan (medicaid/Medicare) does not approve the services of this facility because technically the students don't meet the requirements or proper certified training that it takes to practice dental care on patients. More like if you need braces but can't afford them so instead you get the basement braces....why in the hell do they expect more from the patients and charged more if you guys don't have the proper staff or the training/tools that it takes. More like students in training practicing on patients.