DeWitt Dental Associates

Dr. DeWitt came highly recommended so I expected the best from him. What I didn't expect was the friendliness and competence of everyone in his office. From the receptionist to the dental assistants, to the hygienist, to the person who made sure I had everything I needed to leave, everyone was first class. I have found my new dental care team, I hope for many years.

I want this review to help other patients who may be in a similar situation. This office requires payment at every visit before they bill insurance. Each time I paid, I was overcharged compared to what my insurance later determined I actually owed. After my insurance processed the claims and issued the Explanation of Benefits (EOB), it showed that I had paid more than required. Even after I received the EOB and had my insurance called and send the same documents directly to the office, I had to repeatedly contact them to address the overcharges. Even after I confirmed with insurance that they had sent the full payment and it had been received the staff disputed or dismissed the information rather than acknowledging the discrepancy and processing a refund. As of now, after many calls they have sent a partial refund. However, they still owe me money from those overpayments. In the midst of all this I received a letter stating they can no longer provide dental care to me. I recommend that anyone considering this office carefully review their billing, keep copies of all insurance EOBs, and verify charges closely. Reply: there’s no confusion, documents from insurance have been faxed and payments have been received.

Listen to the one star reviews. Please. I'm begging you. Let me be the ginuea pig so you don't get taken advantage of. The negative reviews are not lying to you. Don't get roped into a bill for hundreds of dollars for services they did not provide like I did. Go anywhere else. They code for specific services they know insurance doesn’t cover to get more money. On top of that, my cleaning appointment took over 2 hours. Let's be clear, 1.5 hours of that was spent in the waiting room and waiting for x-rays. 10 minutes was spent on the cleaning (for which they coded and charged me for a deep clean so my insurance wouldn't cover it). Let me say, this was the lightest dental cleaning I have ever had AND the most time I have ever spent just sitting and waiting for a dentist. The front desk staff basically ignored me- they were on the phone. I stood there for quite some time trying to figure out if they needed anything or if I should leave. The doc and assistant were polite and knowledgeable, but not for the hundreds of dollars they charge.

I have been seeing Dr. Redford for 10+ years and followed him to DeWitt Dental Associates. He is professional and detail-oriented, performing excellent work, including basic oral health checks, cavity fillings, and a crown. He uses professional and kind hygienists, with a gentle touch. I've been able to get an appointment when I've had a dental emergency ASAP. I absolutely recommend him for dental care.

I’ve been coming here for a couple of years. I had an appointment today and last week I called multiple times to reschedule. No answers. I texted them, no answer. I left a voicemail today and they called me back telling me I owe them 100 dollars for a late cancelation. I won’t be coming back. Very unprofessional.

Trying to gaslight patients into paying more then they owe is a poor way to run business. Edit: in response to the reply, I posted for my wife. You absolutely try to trick your patients into paying more then they owe and get out of refunding the overpayments you insist on despite direct information from insurance. Investigate what? Your own behavior?

I’ve been a patient here for about 6 months. After trying several dentists, I’ve finally found a practice with great doctors and staff who actually listen and do their best to care for their patients. Dr. Redford, Ian, and all staff are so warm, professional and good at what they do. From cleanings to diagnosing to solving the problems, these guys get it! Wish I’d come here first! Thank you for excellent service!