Winning Smiles - Buffalo

Es un buen lugar me dieron un excelente servicio paras mis niños. Lo recomiendo 100% En especial al doctor David y su asistente Tania

Tanta Muy amable con mi niña y muy servicial.. Les recomiendo al 100% Dlbm

Buen trato

aI chose Winning Smiles in Buffalo even though it is an hour drive from my home for various reasons. They corrected my daughters lip tie when she was an infant. I was impressed with their care then and is a big factor as to why I brought my now 3 year old and 1 year old daughters in for their first dental appointments. I have dental anexity from my childhood and was very nervous for my girls. The staff was amazing. They talked directly to my girls and explained everything in great detail mkaing them feel comfortable and excited about the process of the cleaning. We had no tears all smiles durning and after our treatment. I was very impressed with this level of attention to my little ones and making the routine visits fun and engaging.

I got a consultation through them a couple of years ago for invisalign. I mentioned issues with crowding in the front teeth as well as an overbite. Got an appointment every 2 months and their staff is great! They informed me on the process, every step of the way. Each of the dental assistants are very friendly and Dr Acevedo is helpful and informative. I’d highly recommend them as an orthodontist

Dr. Ashley is always very friendly and easy to understand. The staff are all very nice. We needed an "emergency" appointment and the office was very accommodating.

I used to love this office, but after the last few visits we will never come back. They lost my daughters X-rays after scheduling treatment based on them and then called be back saying they couldn’t guarantee the treatment was for the right child. Then they scheduled us to come back and get them retaken, but when we showed up the dentist told us they had the correct X-rays the entire time and she told them to call us back and cancel the retake, but that they office staff refused? Giant headache and waste of my time. Then, we wait three months for this treatment because they are so behind and low on providers. They cancelled our appointment out of the blue! They said it was because I didn’t confirm the appointment in time, but it was FIVE days before the appointment and I was out of town for work with no service. It wasn’t even at their confirmation cutoff yet, which I was told was Friday at 5pm for the following week (which I would have been back in cell service for), but apparently they decided it was earlier and never notified anyone? Anyways I took off of work for that appointment, waited three months, all for it to be cancelled five days beforehand. Then they randomly rescheduled for a different day that I didn’t approve and cannot attend. The actual dental hygienists and dentists have always been wonderful, but the office is a MESS and after everything the office manager never once apologized and frankly didn’t seem to care at all. They are incredibly understaffed and disorganized for the number of patients they’re seeing. And the cancellation issue was directly blamed on "higher ups". I will never be bringing them back.