Hertel Family Dentistry

The receptionist was friendly, the dentist was knowledgeable, direct, and kind. The downside was the hygienest. I am unsure if she was new or if this is the norm, but she spoke so quietly I could barely hear her and the cleaning was the worst I've ever had. She repeatedly scraped and poked at my gums, and when I told her how horribly it was hurting, she nodded and continued on the same as before. My mouth hurt the rest of the day and I have never experienced that after a cleaning.

I would like to give this place a 5 star review but because of the rude receptionist I can do that. I called today to reschedule my appointment because I have a flat tire and was rudely told that i have pay $75 before I can reschedule (which btw I had to call several times before someone answered ). I was also told because I am a new patient which I am not that she couldn't waive this fee. This is my second time speaking with this receptionist and she was rude last week when I called to get a prescription for an antibiotic. Also, the receptionist doesn't even know the patients her Debtist sees, I am not a "new patient" I was seen in December. Beth Minthorn

I have crippling anxiety when it comes to dentistry, due to past experiences. The hygienist was sympathetic and kind. The dentist on the other hand was visibly annoyed at my anxiety and had no bedside manner. On my second visit, I failed to understand what my insurance covered and was surprised with a fee at check in. I had to cancel my appointment because I could not pay the fee. The secretary was kind enough to cancel and wave the cancellation fee, but only after she shamed me for not knowing how my insurance worked. I won't be returning. To be fair, i don't think there are many dentist offices that are accommodating to people with anxiety

Best dental experience I've ever had. They were able to squeeze me in just a few days after I made my appointment and I was seen promptly at my appointment time. The check in process was seamless and it's nice seeing employees in a good mood/enjoying the place that they work. My interactions with Dr. Samad and the assistant who cleaned my teeth were very pleasant. A very well run, organized and clean dentistry.

I have never had such a pleasant experience at a medical appointment, as I did here for my first visit. They were able to squeeze me in on a Friday before close to find what my throbbing toothache was caused by, just two hours after calling. The assistant named Ashley was very comforting and thorough in her explanations. I’d explained that I had a lot of health anxiety and she gave a lot of reassurance! The dentist was quick and thorough as well! Michelle at the front desk is incredibly kind and very helpful! They were able to get me an appointment the next week for a cleaning and for my tooth repair. They are an incredible practice and I highly recommend them.

My experience here from about 8-9 months ago has made me nervous to go to another dentist. I was very self conscious about my teeth and both the assistant and doctor made me feel even worse. They also were supposed to follow up with me about getting root canals and my wisdom teeth out and I never heard back. I would go there if your teeth are in ok condition and not a major issue. Just went to a new dentist and was told that my condition was definitely not as terrible as they made it seem when I went here.

Incredible experience! The team is not only extremely kind but also highly professional. They made me feel comfortable throughout the process and did an outstanding job. Truly the best in the business—I highly recommend them!