Stonewalk Family Dentistry

Totalmente Satisfecha La Atención es de primera Su Personal es muy Cordial Y tienen Personal que habla Español

This is the second time I’ve had this issue with this dental office. They represented themselves as in-network, but billed my insurance well above the contracted rate. When the insurance company denied the excess charges, the remaining balance was passed on to me. After experiencing this twice, I have lost trust in their billing practices. I would not recommend this office and suggest carefully reviewing all insurance and billing details before receiving treatment.

Merilyn is an amazing dental hygienist! She gave clear, detailed instructions on proper flossing and brushing techniques and made me feel comfortable throughout my visit. She is friendly, patient, and truly cares about her patients' oral health. Highly recommend!

I've gone to Stonewalk since 2023 for my regular appointments and cleaning! However, in the past year, I've had many unexpected dental issues that came up. This is where Stonewalk really stood out to me in my journey. I've always had bad dental anxiety ever since I had a bad experience in college. This made me very hesitant to go to the dentist and I slacked on my dental care during COVID. So, when I had bad dental pain last year, I decided I should go get it checked out instead of ignoring the pain. This was the right idea -- I discovered I needed a root canal. Throughout the whole process of getting a referral to the endodontist for the root canal itself, and then getting a temp crown/permanent crown here, Dr. Lee and the staff were by my side supporting me. Lu, the Lead Dental Assistant, was always so sweet and comforting, making me feel safe and welcome. Dr. Lee was amazing as usual, so informative and efficient and caring. They always made sure I felt okay and informed during the procedures. This year, I've had another root canal and some other fillings done, and I could not have asked for a better team to continue my dental health journey with. It has made me a lot more comfortable with the dentist, and had me realize how important it is to stay on top of taking care of my teeth and being proactive.

TLDR - Go to an independent family owned dentistry instead of Private Equity backed Stonewalk. Terrible establishment that sold to Private Equity and went down significantly in quality. They have long wait times for appointments, I have never seen a doctor in the years I have been going in the last few years, even tho I was told I would and probably get billed for a doctor’s visit. Staff is rude, customer service is non existent and they never honor the appointment times, expect a 15-20m wait. They have not sent me my medical records even after 30 days of requesting them, this is non compliance with HIPPA and I will be reporting them to the Department of Health.

Dr.Scott is AMAZING! Very knowledgeable and caring. Great office with wonderful and friendly people. Special thank you to Teronda for being so very helpful!

I went to have a crown reattached. The dentist reattached the crown and the next day it fell out again. I called and they refused to reattach the crown. They said I needed to pay $1400 to have a new one made. I asked for my crown to be reattached and I believe, as a paying customer, I should have my request completed. At the very least, I should have a refund for the cost of the original attachment. This also was not offered. Instead they tried to upsell me. Very unhappy with this practice. Now I’m left with a missing crown.