Alhambra Garfield Dental

I will not go into detail but I highly recommend going to another place. The office staff are rude. They need to work on their customer service skills because you are clearly working with people and you don’t treat them with respect. And the doctor takes his sweet time to get to you even if it’s not so busy. Spent two hours the first time until I was attended only to have to schedule another appointment to get my cleaning done which took another two hours lol. Two times bad experiences at this place makes it a no for me.

Honestly from the beautiful kind woman at the front desk to the Jefe (boss man) in the back They are all professionals .. Thank you all very much. Peace&&Love~

Scammers. Rude, unprofessional, and highly invalidating. STAY FAR AWAY. The two receptionists at the front desk were very rude from the moment I checked in. They spoke to me like I was a child and I could tell one of them was judging me. When I saw the doctor, I told them about my concern of having a bump on my inner lip that looked like it was an oral mucolele. Her response? "Oh, did you see a doctor for it?"… I told her that I came to the dentist since I figured it was an oral issue. She just turned around and said in a very condescending tone, "ah yes, go to the dentist for this". Like ma’am, that is literally your job… They then do the x-rays. When the images come up, the doctor doesn’t explain anything to me. It wasn’t until the receptionist came to get me that I was told I have 8 cavities. I told the other receptionist that I need the charges to be explained to me, that the doctor didn’t explain to me about my cavities. Her response? "Well, you could have asked them". We are patients, we should not be expected to know or read an x-ray image… the DOCTORS are there to explain our conditions to us. The cherries on top? They referred me to an out of network surgeon. They also lied about me needing a crown when it was just a filling. I highly recommend anyone to stay far, far away from this awful place.

There is one dentist in this office which means he will take two hours to see you. Sat on the chair for an hour and a half. This isn’t the first time I have had this experience. Routine cleaning should not take more than 45 minutes. If you value your time, try going to a different dental office.

This is my assigned dentist with my insurance company. They are difficult to get any dental work done, even something as simple as making an appointment has multiple hoops (have to confirm with billing). I have been trying to schedule a cleaning for 3 months. Had they not already completed my x-rays and dental plan I would switch (but at this point may do anyway). It is a shame too because the dentist seems to be good, when you get to see him. Update: I tried to get work done here, but found it impossible to get things scheduled. They would work to get pre-authorizations for everything, including a cleaning. But according to my insurance, they don't need to because they already have a breakdown of all costs provided by the insurance. This caused it to take 4 months to schedule a cleaning. I also both times they were getting pre-authorizations had to contact my insurance for help and have them call the dental office to provide guidance. I was planning to get a bunch of crowns done, but when I told them I wanted porcelain crowns because they are covered by my insurance, they quit returning my call. What a complete waste of six months. Honestly I think this is some kind of billing scheme to get more pay. I really liked the dentist but the office staff is impossible to work with. Watch out and review all charges with your insurance!

My wedding day was just 3 weeks away and it had been at least 10 years since I been to a dentist ( I know, that’s a very long time😬). I didn’t expect for the staff to be so sweet and the doctor even sweeter. This place is organized and professional. By the third visit my smile was already looking so much better. I was received without any judgment and could not be more grateful. I get to exchange my vowels this weekend feeling more confident thanks to Alhambra Garfield Dental.

I've been going to this office for 10+ years and have nothing but great things to say about the office, staff, and doctors. They are very compassionate and actually care to give you the best quality treatment. This is something very hard to come by in the current day and age. I've always felt very comfortable with the staff and the attention to detail goes a long way.